Privacy Policy

This privacy policy explains how Crimson Visuals Pty Ltd collects, uses, and protects personal data collected through our online platform or in connection with providing our services. We are committed to protecting the privacy of our users and clients in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Australian privacy principles.

What Personal Data We Collect

We may collect various types of personal data, including:

• Identity Data: Such as your name, title, company name, and similar identifiers.
• Contact Data: Such as your email address, billing address, delivery address, and phone number (though we avoid using electronic contact details for policy inquiries as noted below).
• Financial Data: Such as payment card details or bank account information related to transactions for our services.
• Technical Data: Such as internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices used to access our site.
• Usage Data: Information about how you use our site, products, and services.
• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.
• Project Data: Information related to projects you engage us for, which may include details provided within project files, notes, communications, and specific requirements.

How We Collect Personal Data

We collect personal data through different methods, including:

• Direct Interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:
  • Engage us for media production and post-production services.
  • Request quotes or information.
  • Create an account on our platform, if applicable.
  • Subscribe to our service or publications.
  • Give us feedback.
• Automated Technologies or Interactions: As you interact with our site, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this data by using cookies, server logs, and other similar technologies.
• Third Parties or Publicly Available Sources: We may receive personal data about you from various third parties, such as technical, payment, and delivery services, or from publicly available sources.

How We Use Personal Data

We use your personal data for various purposes, including:

To provide and manage our services, including color grading, motion graphics, VFX, video editing, animation, post-production supervision, and related sound mixing services.

To process and deliver your service requests, including managing payments and fees.

To manage our relationship with you, which will include notifying you about changes to our terms or privacy policy and asking you to leave a review or take a survey.

To administer and protect our business and our site, including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data.

To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

To use data analytics to improve our site, products/services, marketing, customer relationships, and experiences.

To make suggestions and recommendations to you about services that may be of interest to you.

To comply with legal obligations.

Legal Basis for Processing Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where we need to perform the contract we are about to enter into or have entered into with you for our services.

Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we need to comply with a legal obligation.

Where you have given explicit consent to the processing of your personal data for one or more specific purposes.

Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality. We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data, and whether we can achieve those purposes through other means, and the applicable legal requirements.

Data Sharing

We may share your personal data with trusted third parties who provide services to us, such as payment processors, IT and system administration services, or professional advisors (including lawyers, auditors, and insurers). We only share data necessary for them to perform their specific functions and require them to respect the security of your personal data and treat it in accordance with the law. We may also disclose your personal data if required to do so by law or in the good faith belief that such action is necessary to comply with legal processes, respond to claims, or protect the rights, property, or personal safety of Crimson Visuals Pty Ltd, our users, or the public. We do not sell personal data.

International Transfers

We may transfer, store, and process your personal data in countries other than Australia or the country where you reside, potentially including locations outside the European Economic Area (EEA). Where your data is transferred to a country which does not offer the same level of data protection, we ensure that a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission.

Where we use certain service providers, we may use specific contracts approved by the European Commission which give personal data the same protection it has in Europe.

Where we use providers based in the US, we may transfer data to them if they are part of the Privacy Shield or have adopted binding corporate rules, although other safeguards may be used depending on the specific circumstances.

Appropriate safeguards under Australian privacy principles will also be applied where relevant.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These may include the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Withdraw consent.

If you wish to exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data or to exercise any of your other rights. This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We try to respond to all legitimate requests within one month. Occasionally, it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

Cookies

Our site may use cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our site and also allows us to improve our site.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes we make to our privacy policy will be posted on this page. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Information

To contact us regarding this privacy policy or your personal data, please use the following physical address:

Crimson Visuals Pty Ltd
303 Collins Street
Level 5, Suite 502
Melbourne, Victoria 3000
Australia